Please find a step-by-step guide of our complaint’s procedure and the process that Britain Energy follows when we receive a complaint from a customer. We are committed to resolving any issues you may have quickly and efficiently. Below is our simple step-by-step complaints procedure:
Submitting a Complaint Complaints can be made verbally or in writing. Once we receive your complaint, it will be documented and passed to our Quality Representative.
Acknowledgement We will contact you within 1 working day to confirm we’ve received your complaint and outline the steps we’ll take to address the issue.
Investigation Our Quality Representative will investigate the complaint and determine the necessary actions. You will be informed of the expected time frame for resolving the issue.
Resolution We will aim to resolve the issue within the agreed time. If there is a delay, we will contact you with a new timeline.
Confirmation Once the issue is resolved, we will ask for your confirmation that the complaint has been addressed to your satisfaction.
Record Keeping All complaints and their resolutions are documented for future reference, and preventive actions are considered to avoid similar issues in the future.
If you have any questions or need further assistance, please don’t hesitate to contact us
